Tue - 8:00 am to 8:30 pm

Riverview Health•Carmel, IN

1d•Onsite

About The Position

This role involves meeting and greeting patients, responding to phone calls, and managing patient check-ins and check-outs within a physician's office or work area. The representative is responsible for maintaining accurate financial and patient records, scheduling provider appointments, and coordinating referral appointments. The position requires flexibility to handle front desk duties, scheduling, and referral processes.

Requirements

High School Diploma or Equivalent
Previous Customer Service experience

Nice To Haves

Specialized Training in office administrative skills such as computers, software, and data entry
1 or more years of office administrative experience and customer service

Responsibilities

Complete requirements for checking patients in and out of the medical office/hospital.
Assist with patient scheduling, make appointments and referrals for testing and/or other specialists, ensuring medical orders are met.
Greet patients in a friendly and courteous manner, presenting as trustworthy and cooperative.
Document patient phone messages accurately.
Obtain necessary registration documents.
Register and update demographic and insurance information.
Update the patient’s electronic medical record and maintain records as required to meet compliances.
Communicate necessary information.
Maintain patient files or records timely.
Secure patient medical records and scan them into charts.
Assume information management responsibilities for patients’ electronic medical record.
Collect co-payments and post outstanding balances.
Receive payments and prepare bank deposits.
Balance and batch electronic credit card transactions.
Verify deposit totals with supervisor.
Prepare financial documents.
Maintain and reconcile cash drawer.
Process interoffice mail and faxed documentation.
Distribute and organize appropriately.
Enter drug samples when asked.
Maintain educational supplies.
Assist other departments when needed.
Attend staff meetings.
Use computer for scheduling, registration, and other record keeping.
Requires continual use of phone, fax, copier, and scanner daily.
Maintain office supplies and/or communicate needs.
Ensure to meet compliance with all applicable hospital and department policies, procedures, and protocols.
Notify management of changes in workload to maximize productivity.
Resolve and follow up on challenging occurrences or situations.
Train on referral and authorization processes.
Initiate telephone and/or written requests to managed care insurance carriers and obtain authorization for referrals prior to patient's scheduled appointment with specialist, radiology or for procedures.
Provide documentation of authorization obtainment and maintain referral and authorization records.
Counsel patients in the office, and over the telephone, regarding the referral requirements of their insurance carrier.
Maintain a positive attitude toward patients, physicians, co-workers, management and other hospital staff.
Contribute to team building and maintain a team-oriented environment.
Other duties as assigned.