PATIENT SERVICE REPRESENTATIVE (PRN- AS NEEDED)
State of Franklin Healthcare Associates•Johnson City, TN
60d
About The Position
State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.
Requirements
- High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.
Nice To Haves
- Previous experience in a medical office or customer service position is desirable.
- Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.
Responsibilities
- Review demographics, insurance, and provider information, and update records accordingly.
- Instruct new patients to complete all required paperwork and create new accounts in the computer system.
- Obtain a copy of the patient's insurance card and driver's license.
- Update the electronic medical record system (EMR) and take patients' photos.
- Provide the patient with the SOFHA payment and privacy policy.
- Answer patient questions and concerns.
- Schedule/Reschedule patient appointments.
- Collect payment and notate on the patient encounter form.
- Route telephone calls and record/deliver messages accordingly.
Benefits
- Employee Stock Ownership Plan
- 401(k) Company Contributions
- An array of team member perks and discounts
- And more!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Ambulatory Health Care Services
Education Level
High school or GED
Number of Employees
101-250 employees
