PRN/AS NEEDED Patient Information Specialist

Obstetrics & Gynecology Specialists•Davenport, IA

9d•Onsite

About The Position

This individual will greet, instruct, direct and schedule patients and visitors; as well as maintain records and accounts. Speaks directly via phone with patients to coordinate appointments and send to appropriate nurse triage. Inputs data from patient encounter form into the computer. Serves as a liaison between patient and medical support staff.

Requirements

High school diploma or general education degree (GED)
One year related experience and/or training preferred
Proficient in use of computer

Nice To Haves

Knowledge of medical terminology desirable.

Responsibilities

Welcome patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Record and collects patient charges and controls credit extended to patients
Help patients in distress by responding to emergencies according to policies and procedures
Protect patients' rights by maintaining confidentiality of personal and financial information.
Enhance professional growth and development through staff meetings, education programs, conferences, etc.; attends meetings and participates as required.
Contribute to team effort by fulfilling other duties as needed.
Work toward continuous quality improvement
Uphold, support, and promote all company policies and procedures