PRN Customer Service Representative (as needed)

Valley View•Glenwood Springs, CO

2d•$20 - $29

About The Position

Valley View Hospital is seeking a qualified individual to work in our Patient Financial Services department as a Customer Service Representative. This position is PRN (as needed), day shift, with no weekends. Bilingual (English/Spanish) highly preferred. Additional college or business courses preferred. Working knowledge of medical terminology high preferred. This is a benefit-eligible position. Eligible for Employee Referral Bonuses…refer a friend and earn $$$ GENERAL OBJECTIVES The Customer Service Representative is responsible for assisting patients with all questions or issues related to the revenue cycle using exceptional interpersonal and decision-making skills. Calls unrelated to the revenue cycle will be properly handled to ensure patients’ questions are resolved to their satisfaction. The Customer Service Representative will communicate in a compassionate and professional manner from a strong revenue cycle knowledge base.

Requirements

High school diploma or the equivalent.
Two years of office experience required
Customer service experience required (retail, hotel/motel, banking)
Typing 50 wpm is required
Exceptional customer service skills required
Proficiency in Microsoft Office applications is required
Must have strong interpersonal, communication, and listening skills
Must have a demonstrated ability to address difficult situations and resolve conflict with ease, poise and tact
Must have the ability to work independently and as part of a team

Nice To Haves

Bilingual (English/Spanish) highly preferred
Additional college or business courses preferred
Working knowledge of medical terminology highly preferred
A Certified Patient Accounts Technician certificate is preferred
Admissions or billing background in a hospital or other healthcare setting is preferred
Insurance, banking, or accounts receivable/collections experience preferred

Responsibilities

Assisting patients with all questions or issues related to the revenue cycle using exceptional interpersonal and decision-making skills.
Calls unrelated to the revenue cycle will be properly handled to ensure patients’ questions are resolved to their satisfaction.
Communicate in a compassionate and professional manner from a strong revenue cycle knowledge base.

Benefits

Retirement plans 401(a) and 403(b) plans
Employee Assistance Program
Annual Bonus to eligible PRN employees based upon organizational and individual performance.
Employee discount on Valley View Medical Services
Use of Sunlight and Aspen SkiCo day passes
robust health and dental plan
vision and life insurance
defined contribution pension plan
403(b)
generous accrual of vacation/sick days
Relocation and other financial assistance may apply, along with many more employee perks.