Patient Service Representative (Primary Care North)

Pinehurst Medical • Pinehurst, NC

7h

About The Position

As a PMC Patient Service Representative (PSR) you will serve as an essential part of the patient’s experience acting as a liaison between patients and medical support staff by greeting, instructing, and directing patients and visitors. You will perform various tasks such as entering all patient demographics, insurance information, and collection of payments upon check-in/out or when scheduling an appointment. Along with scheduling patient appointments for both established and when appropriate new patients.  Check out what a day as a PSR at PMC [https://www.pinehurstmedical.com/videos/start-your-career-in-healthcare--patient-service-representatives].

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

• One to two-year experience in a medical office setting.

Responsibilities

• Greeting our patients and visitors in a prompt, courteous, and helpful manner; answering requests for information.
• Checking in patients, verifying and updating necessary information, then acknowledging patients and checking patients out. Along with assuring that patients are kept apprised of the physician’s timetable in the event, it will increase the patient’s waiting time.
• Advises patients regarding certain financial obligations including but not limited to co-payments, deductible amounts, insurance eligibility, etc.
• Maintaining the lobby in a neat and orderly manner including keeping magazines current.
• Maintaining and coordinating the physicians’ schedules, having a thorough knowledge of physician specialties and medical practices.
• Answering telephones and returning calls in a timely manner, taking messages, handling requests, and providing accurate information as necessary.
• Handling mail, paperwork via fax, and medical records, assuring accuracy and completeness.
• Being a key piece in the PMC mission by providing the highest quality of care to our patients and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees