Patient Service Representative - Watson Primary Care

Esse Health • Saint Louis, MO

4d • Onsite

About The Position

Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 100+ physicians, in 35+ locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier. SIGN ON BONUS ELIGIBLE!! Esse Health is currently seeking a full-time Patient Service Representative for our Watson Primary Care office located at 7419 Watson Road! Summary: The Patient Service Representative will primarily cover check-out duties for the office, however, they will float to cover a variety of functions. This may include: answering the telephones, scheduling patient appointments, checking patients in, collecting co-payments, verifying insurance, registering patients in the computer, scanning, faxing, processing referrals and prior authorizations. The Patient Service Representative is highly visible in their interactions with patients and must therefore project a positive office image at all times including smiling, greeting patients with enthusiasm, and maintaining an upbeat, positive attitude in all interactions with patients and coworkers.

Requirements

• Knowledge of medical terminology
• knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc.
• ability to recognize priority or emergency phone calls
• ability to communicate effectively with patients, both on the telephone and in person, including patients who are angry or upset
• ability to perform multiple tasks in a fast-paced environment
• ability to sit at a desk and answer the telephone/perform data entry up to 8 hours a day
• proficient with Windows-based PC environment

Nice To Haves

• Formal training which will probably be indicated by a high school diploma or equivalent
• 1 or more years of experience working with the public, preferably in a healthcare setting

Responsibilities

• answering the telephones
• scheduling patient appointments
• checking patients in
• collecting co-payments
• verifying insurance
• registering patients in the computer
• scanning
• faxing
• processing referrals and prior authorizations
• cover check-out duties

Benefits

• Multiple medical coverage benefits
• Generous PTO policy + 8 paid holidays
• 401k match + profit sharing
• Tuition reimbursement
• Wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees