Patient Service Representative

Clinical Associates•Reisterstown, MD

16d•Onsite

About The Position

At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We have been serving the community for over 50 years. We are seeking to add a Full Time Patient Service Representative to our team in Reisterstown! Our ideal candidates must be willing to work in a team environment which includes a call center and go above and beyond in providing customer service to our patients. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth. Location: 120 Westminster Pike, Reisterstown, MD 21136 Shift: Monday - Tuesday 8:30 am - 5:00 pm; Wednesday - Friday 9:00 am to 5:00 pm Tuesday alternating late night until 6:00 pm The Patient Service Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone and / or in person. The PSR is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the EMR system. The Patient Service Representative must be detail oriented and possess the ability to multi-task to ensure that all front desk protocols are being performed efficiently and accurately. The Patient Service Representative will perform duties including but not limited to:

Requirements

High School Diploma or G.E.D. (Required)
Basic arithmetic and money calculating skills.
Excellent patient care and customer service skills.

Nice To Haves

Medical Office experience is preferred.
Call Center experience is preferred.
EMR skills preferred .

Responsibilities

Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service.
Scheduling appointments
Verifying insurance / resolving eligibility issues prior to a scheduled appointment.
Collecting co-pays, deductibles, and account balances.