Patient Service Representative

St. Charles Health System•Bend, OR

14d•$20 - $26

About The Position

The Patient Service Representative (PSR) position is assimilated throughout St. Charles Medical Group encompassing practices in three Central Oregon counties and numerous specialties including family care, internal medicine, obstetrics and gynecology, pediatrics, immediate/urgent care, cardiology, pulmonology, rheumatology, general surgery, cancer care, and sleep medicine. Our PSR’s collaborate with clinical staff to assure we are providing our community with comprehensive and compassionate health care. The Patient Service Representative acts as liason between patients and the professional staff by facilitating clerical and reception responsibilties and assisting in adminstrative tasks. This position does not directly manage any other caregivers.

Requirements

High school diploma or GED.
Valid Oregon driver's license and ability to meet St. Charles Health System driving requirements.
Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.
Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.
Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees.
Strong team working and collaborative skills.
Ability to multi-task and work independently.
Attention to detail.
Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
Performs basic math (add, subtract, multiply and divide) calculations.
Read, write, speak and understand English.
Basic to intermediate ability and experience in computer applications, specifically electronic medical records system and MS Office.
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
Use of clear and audible speaking voice and the ability to hear normal speech level.
Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Nice To Haves

One year of clerical support in a healthcare setting or related experience.
Basic medical terminology.
Performs intermediate to advanced math (analysis, statistics, significant data or number manipulation).

Responsibilities

Responsible for accurately recording patient demographics, insurance and billing information at the time of registration.
Courteously and confidently requests appropriate types of payments (e.g. co-pays, deductible payments, etc.) from patients/guardians, processes payments, completes daily deposits and batch reports.
Responsible for processing telephone calls accurately in accordance with established protocols.
Assists with processing of authorizations and / or referrals as necessary with medical staff as required by insurance companies.
Performs real time eligibility for insurance benefits.
Maintains all department specific files, programs and recall systems.
Responsible for accurately scheduling patient appointments.
Reconciles daily schedules with appointment reports.
Responsible for supporting the basic functions of medical records (including: locating and distributing patient documents and information to appropriate staff members, faxing, scanning, indexing, opening and distributing mail, etc.).
Works as needed to provide health and wellness services to our clients.
Actively participates in achieving organizational and department goals.
Ability to work as part of a Care Team with providers and clinical staff.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality.
Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.