Patient Service Representative / Certified Phlebotomy Technician
About The Position
We are so glad you are interested in joining Sutter Health! Organization: CPMC-California Pacific Med Center Van Ness Position Overview: Collects blood specimens for a variety of laboratory tests using age-appropriate techniques. Interacts with patients of diverse ages, backgrounds, values, beliefs and behavior. Completes quality-related tasks such as documentation of work, maintaining a clean, stocked and safe work area, and monitoring pending work, as well as escalating priority work. Operates and/or uses basic pre-analytic lab equipment. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. This position will also cover some billing and greeting responsibilities.
Requirements
- HS Diploma: High School or General Education Diploma (GED)
- CPTI-Certified Phlebotomy Technician I
- Knowledge and practice of standard principles, processes, procedures, and equipment related to collecting blood specimens
- Compassionately and effectively interacting with patients
- Handling biological specimens routinely submitted to the Laboratory for analysis.
- Ability to organize and prioritize job duties and assigned tasks for completion within expected timeframes
- Ability to accurately, precisely, and reliably perform job duties and assigned tasks.
- Ability to compassionately and effectively interact with patients of diverse ages, backgrounds, values, beliefs and behaviors
- Workflow Management Ability to appropriately respond to fluctuations in volume
- Unexpected situations or problems such as equipment or information systems failure
- Shift-to-shift hand-offs
- STAT test orders
- Specimen integrity issues
- Regular review of pending logs, priority assignments, etc.
- Ability to follow standard practices, processes, and procedures in sequence.
- Solid critical thinking in applying knowledge and decision-making.
- Effective verbal and written communication skills.
- Ability to work in a collaborative setting where the communication of current, factual, and relevant work information is required.
- Knowledge of and ability to recognize and appropriately escalate basic and common deviations, problems, unusual occurrences and unexpected outcomes.
- Knowledge of applicable local/state/federal regulations, codes, policies, and procedures aimed at ensuring the privacy and safety of patients.
Responsibilities
- Collecting blood specimens for a variety of laboratory tests using age-appropriate techniques.
- Interacts with patients of diverse ages, backgrounds, values, beliefs and behavior.
- Completes quality-related tasks such as documentation of work, maintaining a clean, stocked and safe work area, and monitoring pending work, as well as escalating priority work.
- Operates and/or uses basic pre-analytic lab equipment.
- Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care.
- Cover some billing and greeting responsibilities.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
