Patient Service Representative / Certified Phlebotomy Technician

Sutter Health • San Francisco, CA

1d • $34 - $42

About The Position

Collects blood specimens for a variety of laboratory tests using age-appropriate techniques. Interacts with patients of diverse ages, backgrounds, values, beliefs and behavior. Completes quality-related tasks such as documentation of work, maintaining a clean, stocked and safe work area, and monitoring pending work, as well as escalating priority work. Operates and/or uses basic pre-analytic lab equipment. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care.

This position will also cover some billing and greeting responsibilities.

Requirements

• HS Diploma: High School or General Education Diploma (GED)
• CPTI-Certified Phlebotomy Technician I
• Knowledge and practice of standard principles, processes, procedures, and equipment related to collecting blood specimens
• Compassionately and effectively interacting with patients
• Handling biological specimens routinely submitted to the Laboratory for analysis.
• Ability to organize and prioritize job duties and assigned tasks for completion within expected timeframes
• Ability to accurately, precisely, and reliably perform job duties and assigned tasks.
• Ability to compassionately and effectively interact with patients of diverse ages, backgrounds, values, beliefs and behaviors
• Ability to appropriately respond to fluctuations in volume
• Ability to appropriately respond to unexpected situations or problems such as equipment or information systems failure
• Ability to appropriately respond to shift-to-shift hand-offs
• Ability to appropriately respond to STAT test orders
• Ability to appropriately respond to specimen integrity issues
• Ability to appropriately respond to regular review of pending logs, priority assignments, etc.
• Ability to follow standard practices, processes, and procedures in sequence.
• Solid critical thinking in applying knowledge and decision-making.
• Effective verbal and written communication skills.
• Ability to work in a collaborative setting where the communication of current, factual, and relevant work information is required.
• Knowledge of and ability to recognize and appropriately escalate basic and common deviations, problems, unusual occurrences and unexpected outcomes.
• Knowledge of applicable local/state/federal regulations, codes, policies, and procedures aimed at ensuring the privacy and safety of patients.

Responsibilities

• Collecting blood specimens for a variety of laboratory tests using age-appropriate techniques
• Interacting with patients of diverse ages, backgrounds, values, beliefs and behavior
• Completing quality-related tasks such as documentation of work
• Maintaining a clean, stocked and safe work area
• Monitoring pending work, as well as escalating priority work
• Operating and/or using basic pre-analytic lab equipment
• Adhering to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care
• Billing responsibilities
• Greeting responsibilities

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED