Patient Service Rep - Gastroenterology
About The Position
Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region's only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement. Our team of trained gastroenterologists evaluates and treats esophageal, stomach, intestinal, bowel, liver and pancreatic disorders. These physicians are committed to bring relief to patients suffering from abdominal pain, ulcers, gallstones, bowel obstructions, liver ailments, intestinal inflammations and benign or malignant tumors of the gastrointestinal tract, and can perform a wide variety of diagnostic tests, such as endoscopic examination of the area, biopsies or radiologic examinations. As a Patient Service Representative, you will help to ensure that Straub patients and their families receive warm, friendly and considerate assistance at Straub. You will act as a liaison between patients and the professional staff in our Gastroenterology department by facilitating clerical and reception responsibilities and assist with a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients' medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai'i's people.
Requirements
- High school or equivalent
- One (1) year of clerical support in a health care setting or related experience
- Basic computer skills
- excellent communication and customer service skills
- ability to work effectively under minimal supervision
- a commitment to delivering the highest quality health care to Hawai'i's people
Nice To Haves
- Basic medical terminology
- Experience with EPIC
- International Classification of Diseases 10th edition (ICD-10) and Current Procedural Terminology (CPT) coding certification
Responsibilities
- interviewing
- registering
- admitting
- updating and creating patients' medical records
- performing accurate and timely processing of all professional/technical fees generated by department providers
- performing cash handling and collection
Benefits
- Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits.
- Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
