Patient Service Rep

Loma Linda University Health • Murrieta, CA

4d

About The Position

The Patient Service Rep manages patient flow for electronic check-in, check-out, and appointment procedures. The job requires exceptional communication and interpersonal skills and efficiency. All activities must be conducted in a confidential, professional, and personable manner. Performs other duties as needed.

Requirements

• High School Diploma or GED required.
• Minimum six months required of customer service, general office or Receptionist vocational training, medical field preferred.
• Knowledge of medical terminology preferred.
• Able to use a computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint).
• Operate/troubleshoot basic office equipment required for the position.
• Able to work calmly and respond courteously when under pressure; collaborate and accept direction.
• Able to think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision.
• Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.
• Valid driver's license required.

Nice To Haves

• medical field preferred
• Knowledge of medical terminology preferred.

Responsibilities

• Manages patient flow for electronic check-in
• Manages patient flow for check-out
• Manages patient flow for appointment procedures
• Conducts all activities in a confidential manner
• Conducts all activities in a professional manner
• Conducts all activities in a personable manner
• Performs other duties as needed

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees