Patient Service Rep

Brown Medicine•Providence, RI

16h•$18 - $30•Onsite

About The Position

SUMMARY: The Patient Service Representative reports to the Practice Manager. The Patient Service Representative greets patients, performs registration check-in function, answers phones, schedules patient appointments, obtains referrals and authorizations, performs discharge process and oversees and verifies the financial processes associated with the patient services provided in the Practice. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Oversees patient financial process to ensure payments are obtained and properly processed. Verifies that all necessary information is complete and accurate for referrals, authorizations, billing codes, diagnoses information, etc. Investigates and corrects and discrepancies prior to processing for charge posting.Completes encounter batch forms for assigned physicians on a daily basis.Completes end of day financial encounter package, including reconciliation of arrived patient schedule and time of service payments. Ensures delivery within established time frame.Assists with activities and special projects; serves as a resource to staff. Provides orientation to new employees regarding department policies and procedures.Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures, and objectives.Protects and preserves the patient’s right to privacy and confidentiality.

Requirements

BASIC KNOWLEDGE:Knowledge normally acquired through completion of two year Medical Office Management program or equivalent experience in a physician’s medical office practice.
Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.
EXPERIENCE:Two years experience in a physician’s medical office practice.
Proficient in English language and computer appointment scheduling skills; EPIC experience preferred.
Familiarity with medical office procedures and medical terminology.
Excellent interpersonal and communication skills.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Healthcare environment such as physicians’ medical office practice and ancillary healthcare enterprises. Works with medical office equipment and has direct patient contact. Any potential hazards are minimized by adherence to established safety procedures and precautions including use safety equipment and protective clothing.
Walks and stands intermittently throughout the day. May be exposed to electrical and energy hazards. May lift and position patients, and lift supplies up to 50 pounds

Responsibilities

Oversees patient financial process to ensure payments are obtained and properly processed.
Verifies that all necessary information is complete and accurate for referrals, authorizations, billing codes, diagnoses information, etc.
Investigates and corrects and discrepancies prior to processing for charge posting.
Completes encounter batch forms for assigned physicians on a daily basis.
Completes end of day financial encounter package, including reconciliation of arrived patient schedule and time of service payments.
Ensures delivery within established time frame.
Assists with activities and special projects; serves as a resource to staff.
Provides orientation to new employees regarding department policies and procedures.
Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures, and objectives.
Protects and preserves the patient’s right to privacy and confidentiality.