Patient Service Rep/Front Desk

Heart City Health•Elkhart, IN

9d•Onsite

About The Position

The Front Desk is responsible for the first impression of our organization. Friendly, respectful and supportive interactions between our patients and other team members are required. Additionally, this position is responsible for appointment scheduling, handling fees for service and operating general office equipment.

Requirements

Excellent communication skills; active listening as well as written and oral comprehension/communication skills; Gives full attention to what individuals are saying, understands the point being made, asks appropriate questions to gain better knowledge of situation(s) and repeats information to ensure understanding.
Excellent customer service skills; actively seeks ways to assist individuals within the scope of assigned duties
Good basic mathematical skills; uses a calculator or other means to accurately figure all transactions
Good computer skills; Outlook, Windows, Microsoft Office applications; EMR exposure preferred
Good time management skills; self-evaluates the use of time and understands how others may be affected
Cultural diversity awareness and skills; respects all people regardless of race, nationality or social standing
Ability to work independently (self-motivating) and as part of a team
Ability to multi-task; comfortable in a fast-paced environment
Ability to build and maintain effective working relationships with co-workers, providers, managers, patients and vendors
Problem sensitivity skills; empathetic/understanding
Deductive Reasoning and problem-solving skills
Organized and detail-oriented
High School Diploma or equivalent (GED) required
2 to 3 years’ experience in a professional office environment preferred
May sit and/or stand for long periods of time
Must be able to see and hear within normal range with or without correction device(s)
Dexterity and hand to eye coordination as normally associated with operating office equipment, computers and telephones

Nice To Haves

Bilingual (Spanish/English) language skills are preferred

Responsibilities

Greets patient(s) and offers assistance in a friendly and professional manner
Assists the patient as necessary and/or directs the patient to the proper authority or correct department to address the individual’s needs
Answers incoming or transferred phone calls in a friendly and professional manner
Responds to telephone inquiries as able and necessary, directs and announces calls to the correct department and/or takes and relays accurate, detailed messages to staff in a timely fashion
Resolves or refers unresolved customer grievances to the appropriate designated department/person for further investigation and action plan resolution
Schedules appointments for both new patients and for the routine, preventative care of established patients
Efficiently operates office machines such as photocopier, fax, postage, scanner and personal computer
Handles business transactions with accuracy and provides proper documentation for each transaction
Records and verifies the personal/confidential information of patients
Maintains and updates office supply logs
Keeps work area and lobby clean and organized
Trains new employees as requested or required
Other duties as assigned