Front Desk Rep

Surgery Partners Careers•Lombard, IL

10d•Onsite

About The Position

To provide support to administrative office staff assuring a smooth departmental work flow. Responsible for performing daily tasks such as sorting mail, answering phone and routing incoming calls, filing, copying, data entry, and other similar duties, using a computer terminal. Relieves office staff of clerical work, and minor administrative and business detail.

Requirements

High School Diploma
2+ years of administrative experience
1-2 years of customer service/customer relations experience
Knowledge of policies and procedures.
Knowledge of Microsoft Word, Word Perfect, Excel, PowerPoint skills, QuickBooks, computer systems, programs and spreadsheet applications.
Skill in gathering and reporting claim information.
Strong verbal, interpersonal and written communication skills required.
Skill in solving utilization problems.
Skill in written and verbal communication and customer relations.
Ability to work with effectively with executive offices, medical staff and external agencies.
Must be able to work in a fast paced environment and be client service oriented.
Ability to identify, analyze and solve claim problems.
Must be self-motivated, have excellent organizational skills, good judgment skills and a team player.
Requires sitting and standing associated with a normal office environment.
Normal busy office environment with much telephone work.
Occasional overtime, evening and/or weekend work.

Nice To Haves

Associates Degree preferred
Knowledge of medical terminology preferred.

Responsibilities

Answer, screen, and forward calls, providing information and taking messages
Interact with all levels of management
Make bank deposits when needed
Prepare check logs
Meet and greet visitors entering the office, determine the nature or purpose of visit, and direct or escort them accordingly
Compose and prepare routine correspondence
Create and maintain spreadsheets and reports
Keep reception area neat
Keep conference room clean and neat for meetings
Collect, sort, distribute, and prepare mail and courier deliveries
Back up for other assistants
Determine appropriate direction for business inquiries
Daily filing and retrieving of files
Printing purchase orders and other supporting documentation for Accounts Payable staff
Prepare materials for meetings as required
Maintain organized filing systems
Arrange conference calls
Complete a variety of special projects
Perform other duties as assigned