Patient Service Coordinator

Children’s Minnesota•Maple Grove, MN

About The Position

The patient services coordinator (PSC) is a pivotal front-line individual who provides exemplary customer service to families, staff and providers, both in-person and by phone. They promote a positive patient and family experience by answering questions, warmly, promptly and correctly. They are responsible for efficient and orderly registration and check-in of patients. Obtains accurate and complete patient demographic, financial information and required consents. The PSC supports patient care in the clinics and provides overall administrative support to their clinical area. The individual is also the clinics technology resource.

Requirements

High school diploma or equivalent required
One year of customer service experience required
Exceptional customer service skills
Strong computer skills such as Microsoft word, excel or hospital technology systems
Communicate and interact in respectful and professional manner
Contribute to positive clinic team work environment
Ability to perform front desk clinic functions
HIPAA knowledge and ability to handle confidential information
Demonstrate prompt and reliable attendance
Apply logical thinking to problem solve
Ability to multi-task in a fast-paced work environment

Nice To Haves

Post secondary education preferred
One year of medical office setting experience preferred
Knowledge of medical insurance preferred

Responsibilities

Efficient and orderly registration and check-in of patients
Obtains accurate and complete patient demographic, financial information and required consents
Supports patient care in the clinics
Provides overall administrative support to their clinical area
Clinics technology resource