Patient Service Coordinator

Children’s Hospitals and Clinics of Minnesota•Maple Grove, MN

About The Position

About Children’s Minnesota Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org . Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry. Position Summary The patient services coordinator (PSC) is a pivotal front-line individual who provides exemplary customer service to families, staff and providers, both in-person and by phone. They promote a positive patient and family experience by answering questions, warmly, promptly and correctly. They are responsible for efficient and orderly registration and check-in of patients. Obtains accurate and complete patient demographic, financial information and required consents. The PSC supports patient care in the clinics and provides overall administrative support to their clinical area. The individual is also the clinics technology resource.

Requirements

High school diploma or equivalent required
One year of customer service experience required
Exceptional customer service skills
Strong computer skills such as Microsoft word, excel or hospital technology systems
Communicate and interact in respectful and professional manner
Contribute to positive clinic team work environment
Ability to perform front desk clinic functions
HIPAA knowledge and ability to handle confidential information
Demonstrate prompt and reliable attendance
Apply logical thinking to problem solve
Ability to multi-task in a fast-paced work environment

Nice To Haves

Post secondary education preferred
One year of medical office setting experience preferred
Knowledge of medical insurance preferred

Responsibilities

efficient and orderly registration and check-in of patients
Obtains accurate and complete patient demographic, financial information and required consents
supports patient care in the clinics
provides overall administrative support to their clinical area
clinics technology resource