Patient Service Coordinator
About The Position
1. Receives and screens telephone callers, provides information per department/Hospital policy, and/or routes calls to appropriate personnel. Takes and forwards messages as appropriate. Schedules and coordinates appointments as necessary. Obtains relevant diagnostic test results prior to patient appointment. 2. Greets, patients, visitors, and staff to the office, determines their need(s) and assists/ directs them accordingly. 3. Registers patients in the patient registration system as well as in any applicable department system confirming insurance information and securing applicable documentation. Accepts payments. 4. Assists physician in examinations/procedures. Cleans and prepares exam/procedure room between patients. 5. Maintains patient charts/departmental files/records/logs, including billing and appointment records/logs. 6. Pre-registers out-patients for next day appointments.
Requirements
- High school degree
- Strong Customer Service and patient experience
- 1 + years experience with healthcare, understanding terminology and insurance verification
- Epic
- Emr
- Patient service
- schedule appointments
- Customer service
- Ehr
- receptionist customer service
- medical
- patient care
- medical record
- Medical terminology
Responsibilities
- Receives and screens telephone callers, provides information per department/Hospital policy, and/or routes calls to appropriate personnel.
- Takes and forwards messages as appropriate.
- Schedules and coordinates appointments as necessary.
- Obtains relevant diagnostic test results prior to patient appointment.
- Greets, patients, visitors, and staff to the office, determines their need(s) and assists/ directs them accordingly.
- Registers patients in the patient registration system as well as in any applicable department system confirming insurance information and securing applicable documentation.
- Accepts payments.
- Assists physician in examinations/procedures.
- Cleans and prepares exam/procedure room between patients.
- Maintains patient charts/departmental files/records/logs, including billing and appointment records/logs.
- Pre-registers out-patients for next day appointments.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
