Patient Service Coordinator III

Mass General Brigham•Revere, MA

41d•$19 - $27•Onsite

About The Position

In this role, you will oversee a team of patient coordinators and perform both administrative and operational functions to support smooth and efficient practice operations under minimal supervision. You will coordinate coverage for the front desk and checkout, oversee provider and resident schedules, and ensure daily workflows run effectively. Responsibilities also include answering and appropriately routing incoming calls, delegating in basket assignments, and ensuring accurate documentation of patient communications. You will act as a super user for scheduling, registration, and billing systems, providing guidance and training to team members while assisting with more complex scheduling needs such as template changes and schedule blocking. In collaboration with leadership, you will help oversee daily staff activities and provide functional guidance to office and practice assistants. This role requires strong prioritization skills, flexibility, and the ability to adapt quickly to real time operational changes, including supporting referral workflows and managing incoming messages related to prior authorizations, provider questions, prescription refills, and test results. Additional responsibilities include scheduling patient appointments, maintaining appointment records, processing patient billing forms, scanning documents into the medical record, accepting co payments as needed, ordering office supplies, and providing lunch coverage to ensure consistent front desk and administrative operations. As our practice continues to evolve, we are seeking someone who is open to change and comfortable supporting ongoing process improvements. An understanding of the pediatric component of the practice is essential.

Requirements

High School Diploma or Equivalent required
3-5 years office experience required
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.

Responsibilities

Oversee a team of patient coordinators.
Perform administrative and operational functions to support smooth and efficient practice operations under minimal supervision.
Coordinate coverage for the front desk and checkout.
Oversee provider and resident schedules.
Ensure daily workflows run effectively.
Answer and appropriately route incoming calls.
Delegate in basket assignments.
Ensure accurate documentation of patient communications.
Act as a super user for scheduling, registration, and billing systems.
Provide guidance and training to team members.
Assist with more complex scheduling needs such as template changes and schedule blocking.
Collaborate with leadership to help oversee daily staff activities.
Provide functional guidance to office and practice assistants.
Support referral workflows.
Manage incoming messages related to prior authorizations, provider questions, prescription refills, and test results.
Schedule patient appointments.
Maintain appointment records.
Process patient billing forms.
Scan documents into the medical record.
Accept co payments as needed.
Order office supplies.
Provide lunch coverage to ensure consistent front desk and administrative operations.