Patient Service Representative III

Missouri Heart Center•Columbia, MO

9m•Onsite

About The Position

The first point of contact for patients visiting the clinic. Provides exceptional customer service, manages patient check-in and check-out processes, handles patient inquiries, schedules appointments, and ensures a smooth and efficient patient flow. Plays a crucial role in creating a positive and welcoming experience for all patients.

Requirements

High school diploma or GED.
Minimum of 1-2 years of experience in a medical office or customer service role, preferably in a healthcare setting.
Valid Driver's License Required.
Excellent communication, interpersonal, and active listening skills.
Ability to multitask and prioritize tasks effectively.
Strong computer skills, including experience with EMR systems.
Knowledge of medical terminology and procedures is a plus.
Ability to work independently and as part of a team.
Ability to work in a fast-paced stressful environment
Minimum of 40 words per minute typing.

Nice To Haves

Knowledge of medical terminology and procedures is a plus.

Responsibilities

Greets customers in a polite, prompt, and helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of patients’ arrival.
Manages the patient check-in and check-out process.
Updates patient demographics and insurance.
Provides any necessary forms needing completion and obtains signatures.
Generates information necessary for billing.
Collects copays, deductibles, and past-due balances.
Maintains and updates current information on physicians’ schedules, ensuring that patients are scheduled properly and appointments are confirmed.
Answers patient inquiries regarding appointments, billing, insurance, etc.
Communicate effectively with patients, physicians, nurses, and other clinic staff.
Maintain a clean and organized reception area.
Occasionally travels during daytime work hours to an outlying clinic to perform reception duties there.
Performs other duties as assigned.