Patient Service Associate - Eye Center Hudson II

Duke Careers•Durham, NC

1d•Onsite

About The Position

At Duke Health, we are committed to compassionate care that changes lives. The Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting the entire health system by streamlining revenue cycle functions, including scheduling, registration, coding, billing, and other essential revenue functions. This Patient Service Associate position involves coordinating and participating in various duties related to daily clinic preparation, patient identification, check-in/out, charge posting, cash management, and appointment scheduling. The role also encompasses customer service, message distribution, ancillary scheduling, preparation, and referrals management.

Requirements

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Minimum of one year of work experience in directly communicating and activities
Providing service to patients or public; preferably in a healthcare related field
Experience in effectively coordinating multiple tasks
Strong verbal and written communication
Basic PC and data entry skills
Knowledge of medical terminology and telephone etiquette
Demonstrated ability to organize and prioritize work
Ability to provide oral and written instructions
Ability to interact tactfully with customers
Ability to establish and maintain effective relationships with others
Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms

Responsibilities

Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management and patient appointment scheduling
Provide customer service, message distribution, ancillary scheduling and preparation and referrals management
Prepare for clinic visits by reviewing next day patients and completing next day preparation activities
Enter pre-visit orders and prepare new patient charts
Pick up X-rays, office charts, medical records, reports, petty cash and collections bag
File history sheets, ancillary reports and all other required patient record documentation
Return medical records
Attach HIPPA/Medicare documents to the encounter forms
Check-in patient upon arrival in the practice
Identify correct patient information in Maestro Care
Verify patient demographic data
Edit Maestro Care as needed
Accurately identify the appropriate account for patient visit
Present and educate patients on required forms and obtain signature as required by policy and procedure
Complete all Maestro Care check-in files and manage all appropriate alerts
Collect and post co-payments and balances on accounts due
Imprint all patient specific chart documents and requisition/transmittal documents
Copy, file and distribute insurance cards as indicated by procedure
Coordinate all labs/procedures as requested
Maintain private physician office charts
Prepare encounter forms
Investigate and account for missing encounter forms
Audit encounter forms for completeness and accuracy before batching
Batch encounter forms or charge posting in Maestro Care
Schedule tests and procedures
Complete and distribute ancillary service requisitions
Explain billing to patients according to PRMO credit and collection policies
Determine the amount of cash to be collected based on insurance plan
Check-out patients
Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures
Answer telephone, take and deliver messages to physicians, nurses and others
Report obtained medical information from patients and referring physicians accurately, completely and timely
Disseminate messages according to practice communication standards