Patient Service Associate - Duke Eye Center at Arringdon

Duke Careers • Durham, NC

1d • Onsite

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

We are seeking a Patient Service Associate to particiapte in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, answering incoming phone calls,
cash management and patient appointment scheduling.

Requirements

• Requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Minimum of one year of work experience in directly communicating and providing service to patients or public is required.
• Ability to communicate professionally, in both verbal and written communication.
• Basic PC and data entry skills.
• Knowledge of medical terminology.
• Ability to organize and prioritize work and work effectively under stressful situations.

Responsibilities

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities, enter pre-visit orders and prepare new patient charts.
• Check-in patient upon arrival in the practice according to established procedures; including, patient identification and verification in electronic health record and entering and editing information as needed.
• Present and educate patients on required forms and obtain signature as required by policy and procedure, collect and post co-payments and balances on accounts due, copy, file and distribute insurance cards.
• Coordinate all labs/procedures as requested. Maintain private physician office charts.
• Prepare and audit encounter forms for completeness and accuracy before batching forms or charge posting in the electronic health record.
• Schedule tests and procedures and complete and distribute ancillary service requisitions.
• Answer all incoming calls and answer or redirect all questions appropriately.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED