Patient Service Rep - Key Whitman Eye Center, Dallas
Surgery Partners, Inc•Dallas, TX
About The Position
The Patient Service Representative handles inbound and outbound calls in a timely and effective manner. The position will promote the business processes and support a standard of excellent patient care relating to innovative and superior vision correction care
Requirements
- High School Diploma or GED
- 2+ years of customer service in a fast-paced environment
- Must be organized and a team player
- Excellent oral and written communications skills are a must
- Self-motivated with a strong work ethic and goal driven
Responsibilities
- Addresses patient inquiries and concerns about appointment scheduling, company services, insurance coverage and payment methods
- Gathers relevant information based on qualifying questions of patients to determine priority of need and proper place of treatment
- Participates in the recall of patients who have been inactive for an interval established by the Director of Patient Services
- Works with supervisor to ensure goals are being met such as scheduling and patient satisfaction
- Counsels patients and answers questions related to procedures and/or billing on an as needed basis
- Creates and provides a positive, accountable and inspired work environment for others
Benefits
- Comprehensive health, dental, and vision insurance
- Health Savings Account with an employer contribution
- Life Insurance
- PTO
- 401(k) retirement plan with a company match
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
