Remote Patient Service Agent

Anne Arundel Dermatology•Owings Mills, MD

8d•$18•Remote

About The Position

Anne Arundel Dermatology is hiring a Patient Service Agent to join our remote call center team, with a targeted start date of February 23rd, 2026. Schedule: Monday-Friday, 8:00 AM - 5:00 PM (EST). Pay rate: $18.00/hour base + potential earnings in monthly performance bonuses This is a full-time, remote position supporting our dermatology practices through high-volume patient calls, appointment scheduling, and care coordination. Founded more than 50 years ago, Anne Arundel Dermatology provides the full spectrum of medical, surgical, and cosmetic dermatology services. With 250+ clinicians and 110+ locations across 7 states, we are one of the largest and fastest-growing dermatology groups in the Mid-Atlantic and Southeastern United States. As we continue to expand, we are building a remote Patient Service Center and hiring a new class of Patient Service Agents to support our growing patient population. This role is a strong entry point into healthcare and offers clear opportunities for advancement. Team members have advanced from the Patient Service Center into clinical roles, cosmetic positions, and leadership positions, including Supervisors and Managers. Patient Service Agents are trained on the systems that power our practices, including patient scheduling platforms, electronic health records, and structured call workflows. Growth within the organization is performance-driven and earned through accuracy, reliability, and consistently delivering a positive patient experience.

Requirements

Clear, professional, and pleasant speaking voice suitable for frequent patient phone interactions
Warm, friendly, and engaging phone presence with a consistently positive, service-oriented demeanor
Strong customer service mindset with the ability to communicate calmly and empathetically
High attention to detail, including accurate written documentation and data entry
Ability to follow established workflows, scripts, and policies consistently
Comfort working in a high-volume, performance-driven call center environment
Demonstrated reliability, punctuality, and consistent attendance
Strong time-management skills and accountability in a remote setting
Ability to work independently while remaining responsive and engaged with a team
Quiet, private home workspace that supports patient confidentiality and HIPAA compliance
Reliable, high-speed internet capable of supporting VoIP phone systems and video-based training
1-3 years of general customer database (CRM) experience.
College education (completed degree or relevant coursework).

Nice To Haves

1-3 years of call center experience (preferred).
Experience with making outbound sales/service calls (preferred).
1-5 years of experience within the healthcare industry (preferred).
Bilingual preferred (Spanish)

Responsibilities

Handle an average of 80-100 inbound and outbound calls per day in a structured call center setting
Schedule, reschedule, and confirm patient appointments accurately and efficiently
Navigate provider schedules and coordinate communication between patients, clinics, physicians, and pharmacies
Document patient information clearly and accurately within internal systems, including electronic health records (EHR)
Maintain strict compliance with HIPAA and patient privacy regulations
Communicate with patients using a professional, empathetic, and service-oriented approach
Identify and escalate complex or urgent patient concerns to appropriate team members or leadership
Meet or exceed individual performance metrics, including call handling, accuracy, and attendance
Contribute positively to a fast-paced, team-oriented environment
Other duties assigned as deemed necessary by management.