Patient Concierge Agent | Remote - U.S.

Allara Health

13d•$20 - $20•Remote

About The Position

Allara is a comprehensive women’s health provider that specializes in expert, longitudinal care that supports women through every life stage. Trusted by over 40,000 women nationwide, Allara makes expert healthcare accessible by connecting patients with multidisciplinary care teams that have a deep understanding of hormonal, metabolic, and reproductive care. Allara provides ongoing support for hormonal conditions like PCOS, chronic conditions like insulin resistance, and life stages like perimenopause, helping patients see improved health outcomes. As one of the fastest-growing women’s health platforms in the U.S., Allara is bridging long-overlooked gaps in healthcare for women. The Opportunity Join Allara as a Patient Concierge Agent and be the bridge between patients and providers! This role is a key part of the care team by helping ensure seamless communication, coordinating medical workflows, and providing compassionate support via phone, email, and in-app messaging. The ideal candidate is a skilled communicator and problem solver who thrives in a fast-paced, patient-centric healthcare environment. They are comfortable supporting providers, handling sensitive patient data, and ensuring that all necessary medical actions are processed accurately and efficiently. Strong attention to detail and organizational skills are essential for success in this role. Location: Fully remote within the U.S.

Requirements

1.5+ years of experience in a support role, such as medical reception, patient coordination, or telehealth support.
Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations.
Exceptional attention to detail.
Ability to problem-solve creatively, ensuring smooth coordination of medical requests.
Strong technical skills, comfortable navigating multiple systems, and working with sensitive data.
A quiet, private workspace with reliable internet to support confidential patient communications.

Nice To Haves

Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred.

Responsibilities

Support Allara’s patients and providers by ensuring that lab orders, prescription refills, and pre-authorizations are fulfilled accurately and promptly.
Manage faxed requests, medical documentation, and patient forms while ensuring compliance with healthcare regulations.
Relay provider updates, care recommendations, and medical actions to patients professionally and compassionately.
Provide empathetic, patient-centric support via phone, email, and in-app messaging, ensuring timely and accurate responses.
Assist patients with scheduling, telehealth services, and general inquiries about their care plans and Allara’s offerings.
Offer personalized assistance, helping patients navigate their healthcare journey with compassion and professionalism.
Ensure accuracy in relaying patient information between providers, patients, and internal teams.
Stay informed about Allara’s clinical workflows and processes to provide seamless provider support.