Patient Service Center Agent
About The Position
The Patient Service Center Agent supports patients, providers, nurses and patient advocates with telephonic support. Essential duties and responsibilities which must be performed in order to carry out the position purpose summarized above: (The following description is a general representation of the key duties and responsibilities of this position. Other duties may be assigned, as required.) Manages high volume of inbound calls based on predetermined performance metrics with first call resolution. responsible for accurate and timely scheduling of medical including nurse visits, behavioral health, midwifery and dental appointments; completes mini registration including patient demographics and insurance information. Informs patients of all financial assistance and payment options available and refers patients to appropriate financial support staff. Creates telephone encounters based on patient requests and sends to appropriate provider/care team. Creates prescription refill requests and routes to appropriate provider for resolution. Communicates general clinic information based on guidelines. Follows department and organization’s Policies and Procedures. Coordinates patient transportation when scheduling appointments for patients with need. Participates in educational activities or training sessions as appropriate.
Requirements
- High school diploma or GED.
- Computer proficiency: Application of emr and related functional software.
- Excellent customer service skills including the ability to speak clearly and concisely with a pleasant telephone voice.
- Ability to read and understand oral and written instructions.
- Ability to follow written policies and procedures.
- Ability to work independently in a high volume, fast-paced environment.
- Attention to detail entering all information accurately.
- Understands and initiates a team work approach when appropriate.
- Desire to deliver quality work and the ability to maintain performance metrics in the department.
- Ability to see, communicate, hear and utilize electronic communication devices.
- Demonstrated ability to sit or stand for long periods of time. able to perform repetitious tasks.
- Ability to work days, evening and weekends.
Nice To Haves
- Knowledge of medical insurance preferred.
- Fluent in English and Spanish preferred.
- At least 1-year work experience in a medical office setting preferred.
Responsibilities
- Manages high volume of inbound calls based on predetermined performance metrics with first call resolution.
- Responsible for accurate and timely scheduling of medical including nurse visits, behavioral health, midwifery and dental appointments; completes mini registration including patient demographics and insurance information.
- Informs patients of all financial assistance and payment options available and refers patients to appropriate financial support staff.
- Creates telephone encounters based on patient requests and sends to appropriate provider/care team.
- Creates prescription refill requests and routes to appropriate provider for resolution.
- Communicates general clinic information based on guidelines.
- Follows department and organization’s Policies and Procedures.
- Coordinates patient transportation when scheduling appointments for patients with need.
- Participates in educational activities or training sessions as appropriate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
