Patient Scheduler - Sleep Clinic

University Health

1d • Onsite

About The Position

As a Patient Scheduler, you will be the initial point of contact for patients, guiding them through their visit from scheduling appointments to check-in and ensuring a smooth experience. This role is crucial for maintaining efficient operations in the front desk area and accurately managing patient records. The ideal candidate is friendly, organized, detail-oriented, and enjoys providing excellent customer service and managing schedules.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience, where you’ve honed your ability to communicate clearly and effectively.
• Excellent verbal communication skills, and you’re also great with written communication—whether it’s talking to patients or exchanging information with other staff.
• Proficient with computer hardware and software and can easily navigate patient management systems.
• Expert in maintaining accurate patient records and ensuring all information is verified correctly.

Responsibilities

• Assist patients with scheduling, check-in, registration, check-out, and ensure they have a seamless experience from start to finish.
• Help keep the clinic running smoothly by managing the flow of patients, ensuring timely and efficient scheduling and check-ins.
• Make sure all patient demographic and financial information is accurately entered into our system, ensuring a smooth visit for everyone.
• Answer all phone calls, respond to patient requests, and explain health benefits, financial obligations, and our organization’s Discount Policy with clarity.
• Take charge of the clinic schedule, ensuring it’s effective, organized, and optimized for the best patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED