Patient Scheduler, Radiology - Full-Time Days

University of Chicago Medicine•Chicago, IL

40d

About The Position

Join UChicago Medicine, as a Patient Scheduler in our Radiology Department. Under general direction, assists in maintaining continuity in the day-to-day operations by coordinating exam schedules per departmental guidelines. Provides a single point of service for patient registration, insurance verification/pre-certification, and scheduling. Assists in the maintenance of patient databases and maintains statistics and indicators. Essential Job Functions: Assists in maintaining continuity in the day-to-day operations through coordination of exam schedules per departmental guidelines Provides a single point of service for patient registration, insurance verification/pre-certification, and scheduling Answers and directs internal and external phone calls, schedules appointments, obtains authorization from managed care companies to cover outpatient services Works with UCMC managed care office to identify and interpret contracts governing patient care. Performs all outpatient registration functions, including interviewing patients by telephone or in person to collect demographic, guarantor, insurance and financial data required for billing Communicates preparation instructions, assists department managers in prioritizing exam requests, and triages urgent requests to appropriate departmental leadership to expedite service Manages appointment schedules to fill any available vacant appointment time Reschedules and follow-up with patients who missed scheduled appointments, and confirms patient appointments Communicates with outside institutions to ensure the proper transfer of appropriate reports Responsible for managing exam results and mailing same to patients Handles confidential information consistent with Federal HIPAA legislation, and all other applicable federal, state, local, and institutional regulations with regard to confidentiality

Requirements

High School Diploma or equivalent and medical terminology certification
Two or more years of experience in office environment
Experience working with computer and various software programs
Knowledge of scheduling templates, insurance verification, and third party collection procedures
Knowledge of hospital billing and collection processes

Nice To Haves

Previous healthcare experience
Ability to solve problems independently, performs multiple tasks simultaneously, exercise good judgment, and work effectively in a team environment
Excellent customer service and interpersonal skills requiring tact, discretion, and maintaining patient confidentiality
Excellent verbal and written communication
Ability to attend mandatory training classes offered by the Medical Center after hours or on weekends, with advance notice

Responsibilities

Assists in maintaining continuity in the day-to-day operations through coordination of exam schedules per departmental guidelines
Provides a single point of service for patient registration, insurance verification/pre-certification, and scheduling
Answers and directs internal and external phone calls, schedules appointments, obtains authorization from managed care companies to cover outpatient services
Works with UCMC managed care office to identify and interpret contracts governing patient care.
Performs all outpatient registration functions, including interviewing patients by telephone or in person to collect demographic, guarantor, insurance and financial data required for billing
Communicates preparation instructions, assists department managers in prioritizing exam requests, and triages urgent requests to appropriate departmental leadership to expedite service
Manages appointment schedules to fill any available vacant appointment time
Reschedules and follow-up with patients who missed scheduled appointments, and confirms patient appointments
Communicates with outside institutions to ensure the proper transfer of appropriate reports
Responsible for managing exam results and mailing same to patients
Handles confidential information consistent with Federal HIPAA legislation, and all other applicable federal, state, local, and institutional regulations with regard to confidentiality