AVP Talent Management

Maimonides Medical Center•Brooklyn, NY

56d

About The Position

clinical training site for SUNY Downstate College of Medicine. We currently seek a Patient Representative to serve as liaison between patient and hospital staff while functioning as a patient advocate interfacing with patients, families, staff and hospital administration; assists patients in interpreting hospital policies, procedures and services, and in obtaining solutions to problems and concerns.

Requirements

Bachelor's degree in communications, social sciences or nursing preferred.
Minimum 5 years exp in hospital field or suitable combination education/experience preferred.
Knowledge of patient care and patient problems
Good interpersonal and English verbal/written communication skills; Bilingual preferred.

Responsibilities

Patient Advocacy & Education
Educates patients/families on hospital policies, the Patient's Bill of Rights, pain management, safety, & advance directives (HCP, DNR, MOLST.), in compliance with the Patient Self-Determination Act/Family Health Care Decisions Act.
Issue Resolution & Communication
Serves as in-house Administrator on Call, addressing non-clinical patient concerns, resolving complaints, coordinating with hospital departments, and feedback to patients.
Documentation & Reporting
Maintains comprehensive records of patient/family interactions, documents incidents and follow-ups, and provides reports to administration.
Interdisciplinary Collaboration & Committees
Participates in & coordinates interdisciplinary patient care teams and hospital committees, including Ethics, Safety, Nursing, and Child Protection, EOL.
Emergency Department Responsibilities
Supports patients/families in Emergency Department waiting areas, assists with patient admissions/transfers, expedites lab/X-ray processes
Access & Support Services
Assists in referring patients to appropriate services when alternatives are unavailable, coordinates interpreter services, hospital notary, organ donor
Policy Compliance & Outreach
Ensures adherence to department policies, performance improvement standards, and regulatory requirements; participates in community outreach, education programs, and staff in-services on patient rights and healthcare directives.