Patient Representative (Front Desk)- South Park (46898)

CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA•Charlotte, NC

20h•Onsite

About The Position

CEENTA is seeking a friendly, professional, and detail‑driven Patient Representative (Front Desk) to provide exceptional customer service and administrative support to our busy clinical offices. You will guide patients through the check‑in and check‑out process, manage appointment scheduling, verify insurance, and support clinic flow while upholding CEENTA’s standards of compassionate patient care A Typical Day You’ll greet patients with a welcoming smile, complete check‑in processes, verify insurance, schedule visits, collect payments, respond to calls and messages, and assist with administrative needs such as scanning, document indexing, and distributing incoming communication. You play a central role in keeping the clinic running smoothly and ensuring every patient feels cared for. A Typical Day in the Position A Patient Representative is the “face” of the office offering a warm, welcoming smile to each patient as they are greeted during check-in/out. They will be proficient with data entry with an insurance background, allowing them to accurately schedule appointments and verify insurance coverage and benefits. Math skills will be important for collecting payments, exchanging currency and cash drawer balancing at the end of each clinic day. They will provide administrative support to the office such as sending patient messages to clinical staff, distributing mail/packages/electronic faxes, scanning documents and other duties as required or assigned.

Requirements

High school diploma or equivalent required.
Customer or patient-facing experience, preferably in a medical office setting strongly preferred.
Active & Current Driver’s license
Clean driving record
Consistent and Reliable Transportation
Polite and professional disposition

Responsibilities

Welcome and check in patients; ensure efficient and courteous patient flow.
Verify and enter patient demographics and insurance information in the EHR.
Schedule, reschedule, and cancel appointments.
Operate a multi‑line phone system; monitor and return messages promptly.
Process check‑out, collect co-pays and balances, and help patients understand statements and payment plans.
Assist patients with kiosk usage and resolve appointment report errors.
Maintain work queues and index documents into the EHR.
Keep lobby and patient areas clean and organized.
Support clinical teams by sending messages, scanning documents, organizing mail, and other administrative needs.
Demonstrate professionalism, confidentiality, and adherence to CEENTA policies.