Patient Relations Coordinator
About The Position
As a Patient Relations Coordinator, you will be at the heart of our efforts to create a welcoming and supportive environment for everyone in our community. Your role will involve working closely with residents, families, and staff to foster open communication and enhance the overall patient experience. If you are compassionate and dedicated professional with a talent for communication and problem-solving, we invite you to join our team as a Patient Relations Coordinator! Make a meaningful impact in an environment where your expertise and dedication are valued and appreciated.
Requirements
- 1-2 years experience in patient relations, customer service, or healthcare, preferably in a Long-Term Care setting
- High school graduate or equivalent preferred
- Ability to read, write and comprehend English
- Strong communication, interpersonal, and conflict-resolution skills
- Ability to work effectively under pressure and manage multiple priorities
- A genuine passion for working with seniors and improving their quality of life
Responsibilities
- Build relationships with residents through continual monitoring of overall satisfaction during their stay
- Work collaboratively with the care team to ensure that residents' needs and preferences are met
- Advocate for residents' rights and ensure that their voices are heard in all aspects of their care
- Implement initiatives to improve the overall patient experience
- Manage difficult or emotional resident situations by identifying and resolving these problems in a timely manner
- Provide support and guidance to families during difficult transitions or times of need
Benefits
- Competitive compensation and benefits package including a 10% defined contribution retirement plan
- Comprehensive training and mentorship
- Opportunities for professional growth and development
- Supportive and collaborative work environment
- The chance to make a meaningful difference in the lives of our residents
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
