Patient Relations Coordinator

Nationwide Children's Hospital • Columbus, OH

1d

About The Position

Coordinates patient interactions, resolves concerns, and ensures satisfaction through effective communication and empathy.Coordinates the development of staff education, develops patient and family information materials, advocates for patients, and participates in performance improvement initiatives.

Requirements

• Bachelor’s degree in communications, psychology, health care or related field, required. Master’s degree, preferred. Equivalent combination of education and experience may be considered in lieu of formal education.
• Evidence of highly refined interpersonal skills, conflict resolution skills, organizational skills, program planning skills, as well as telephone, customer service and writing skills.
• Proficient in Windows-based operating software/systems.
• Must work in conjunction with staff in a supportive way to troubleshoot and resolve issues.
• Must be visible to staff, offering support and modeling service behaviors and concern resolution processes.
• Must be able to address difficult, awkward situations with tact and diplomacy.
• Four years relevant experience, required.
• Knowledge of external regulations pertaining to Joint Commission, ODH, CMS, HIPAA and other agencies.
• OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel, Standing, Walking
• CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting
• The role requires the ability to be self-sufficient.

Nice To Haves

• De-escalation Training preferred.
• Master’s degree, preferred.

Responsibilities

• Maintains positive relationships with patients and their families.
• Develops staff education and patient and family information materials.
• Addresses patient inquiries and concerns promptly.
• Ensures patient information is accurately documented and updated.
• Collaborates with healthcare providers to optimize patient care.
• Implements strategies to enhance patient satisfaction and retention.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level