Patient Relations Coordinator

Green Orthodontics • Clarksville, TN

5d

About The Position

Green Orthodontics is seeking a warm, upbeat, and highly organized Patient Relations Coordinator to join our growing team! This role is known as the “face of the office”; you’ll be the first person our patients meet and the last person they see when they leave. Creating a five-star, wow-worthy experience at every visit is at the heart of this position.
We are an upscale orthodontic practice that values teamwork, positivity, and exceptional customer service. If you naturally connect with people, thrive in a fast-paced environment, and love going above and beyond for patients, we’d love to meet you!

Requirements

• High school diploma required
• Proficient in written and spoken English
• Keyboarding speed of at least 40 WPM (covered keyboard test required)
• Naturally outgoing, warm, and upbeat personality
• Strong customer service mindset with a genuine love for helping people
• Ability to multitask and stay organized in a busy office environment
• Excellent verbal and written communication skills
• A true team player who values collaboration and positivity
• Willingness to go above and beyond to exceed patient expectations

Nice To Haves

• Prior customer service and administrative experience is highly preferred
• College education or prior medical/dental office experience strongly preferred

Responsibilities

• Serve as the welcoming first impression and friendly farewell for every patient
• Answer multiple phone lines professionally and efficiently
• Schedule and manage patient appointments with confidence and accuracy
• Provide outstanding customer service and personalized patient interactions
• Process payments and manage front office administrative tasks
• Handle mail and general office correspondence
• Maintain accurate records using strong computer and keyboarding skills
• Support daily office flow while collaborating closely with the team

Benefits

• Medical, dental, vision, and life insurance
• PTO and paid holidays
• Referral bonus program
• 401(k) options
• Company-funded professional development
• Performance- and merit-based raises
• A supportive team that values your ideas, growth, and contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED