Patient Relations Coordinator

University of Wisconsin Hospitals and Clinics Authority • Madison, WI

37d • Hybrid

About The Position

We are seeking a Patient Relations Coordinator to: Provide assistance and support as needed with patients, families, and staff that are in contact with the Patient Relations department. Investigate patient complaints and grievances in ambulatory and inpatient settings to improve the patient and family experience. At UW Health, you will have: An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being. Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

Requirements

• Bachelor's Degree in Business Administration, Nursing, Social Work, or other health care related field Required
• 2 years of patient contact, health care related experience Required
• 2 years of experience working in conflict resolution/investigation Preferred

Nice To Haves

• Master's Degree in Business Administration, Nursing, Social Work or other health care related field Preferred
• 4 years of patient contact, health care related experience Preferred

Responsibilities

• Provide assistance and support as needed with patients, families, and staff that are in contact with the Patient Relations department.
• Investigate patient complaints and grievances in ambulatory and inpatient settings to improve the patient and family experience.

Benefits

• health and dental insurance
• paid time off
• retirement plans
• two-week paid parental leave
• adoption assistance
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

What This Job Offers

• Job Type: Full-time
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Number of Employees: 5,001-10,000 employees