Patient Relations Coordinator

Mid-Cities Medical•Tucson, AZ

10d•Onsite

About The Position

Mid-Cities Medical is a Service-Disabled Veteran-Owned Small Business specializing in servicing in-home medical needs for Veterans. Every effort is made to deliver World-Class Service in delivering government-approved lines of Ventilators, Portable and Stationary Oxygen Concentrator and Supplies to Veterans and their Caregivers throughout Texas, Arizona, and Southern California. Mid-Cities is looking for a self-motivated, energetic, detail oriented and caring individual who will perform oxygen equipment deliveries, provide equipment services, and ensure patients have a solid understanding of equipment operating instructions. The successful candidate will also ensure that patients are comfortable with the safe and effective use of their medical equipment. Do you have a military service record that you would like to share? If so, please include Branch of Service, Discharge Date, and Discharge Rank.

Requirements

Must be legally able to work in the United States.
Must be able to understand and speak English fluently. Spanish is a plus.
Must be able to work 8a - 5pm Shift
2 years’ experience in a medical office, call center, DME, or hospital required
Ability to process written and oral communication from various sources.
Must be able to work on the weekends in emergency situations only.

Nice To Haves

Brightree and Apachetta highly preferred or other windows based EMR software
Medical Chat Software experience
Advanced data entry skills including: 10-Key, Typing 35 WPM
Spanish is a plus.
Military Retirees/Veterans and/or their Family members encouraged to apply

Responsibilities

Process high call volume – inbound and outbound calls to and from patients, family members, or medical providers.
Processing order entries, up to 100 per day.
Coordinate with various branches for remote printing and must be flexible between duties.
Troubleshoot equipment as needed for repair or decide if damaged beyond repair.
Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies.
Document patient records accordingly (e.g. missed appointments, prescription changes, perform patient audits, research patient files, or personal information changes to maintain file integrity.
Resolve issues with the Veterans Affairs (VA) office.
Run and process daily route reports.
Cross-trained to function in multiple departments as needed