Patient Relations Coordinator- BHP

Nationwide Children's Hospital•Columbus, OH

About The Position

Overview: We seek someone with a healthcare background, great writing and speaking skills and willing to submit a writing sample. Job Description Summary: Coordinates patient interactions, resolves concerns, and ensures satisfaction through effective communication and empathy.Coordinates the development of staff education, develops patient and family information materials, advocates for patients, and participates in performance improvement initiatives. Job Description: Essential Functions: Maintains positive relationships with patients and their families. Develops staff education and patient and family information materials. Addresses patient inquiries and concerns promptly. Ensures patient information is accurately documented and updated. Collaborates with healthcare providers to optimize patient care. Implements strategies to enhance patient satisfaction and retention. Additional Physical Requirements performed but not listed above: The role requires the ability to be self-sufficient. "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet" The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We’re 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children’s Hospital. A Place to Be Proud.

Requirements

Bachelor’s degree in communications, psychology, health care or related field, required.
Evidence of highly refined interpersonal skills, conflict resolution skills, organizational skills, program planning skills, as well as telephone, customer service and writing skills.
Proficient in Windows-based operating software/systems.
Must work in conjunction with staff in a supportive way to troubleshoot and resolve issues.
Must be visible to staff, offering support and modeling service behaviors and concern resolution processes.
Must be able to address difficult, awkward situations with tact and diplomacy.
Four years relevant experience, required.
Knowledge of external regulations pertaining to Joint Commission, ODH, CMS, HIPAA and other agencies.
OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel, Standing, Walking
CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting