Patient Relations Assistant/UKHC
About The Position
The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. The primary responsibilities include, but are not limited to: greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone. This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.
Requirements
- customer service experience
- be able to communicate calmly and helpfully during stressful and/or crisis situations
- pay high attention to detail
- work with a teamwork mindset
- have data entry skills
- respect for confidentiality
- be able to prioritize tasks efficiently
- work in multiple systems simultaneously
Nice To Haves
- Previous experience in customer service, healthcare, and/or administrative/clerical roles.
Responsibilities
- greeting patients
- registration
- insurance verification
- cash handling
- medical record preparation
- scheduling appointments
- procuring new patient records
- communicating information with patients via the telephone and in person
- answering the telephone
- supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Educational Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
