Patient Relations Specialist

Nulton Diagnostic & Treatment Center • Johnstown, PA

8d

About The Position

Patient Relations Specialist Position Description: We are looking for a Patient Relations Specialist to join our Team! The Patient Relations Specialist will be responsible for the day-to-day operations of the assigned Nulton Diagnostic and Treatment Center (NDTC) offices. This position provides support to doctors and therapists, and specific duties include: · Welcome patients and visitors in person or on the telephone · Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. · Optimize patients’ satisfaction and provider time by scheduling appointments in person or by phone · Keep patient appointments on schedule by notifying providers of patient’s arrival · Ensure availability of treatment information by filing and retrieving patient records · Maintain patient accounts by obtaining, recording, and updating personal and financial information. · Answers multi-line telephone, document or transfer calls as needed · Collect and balance co-pays daily · Protect patient rights by maintaining confidentiality of medical, personal, and financial information · Provide patient reminder calls · Using electronic medical records · Scanning and electronic filing · Communicate directly with doctors, therapists, community officials, and other staff members

Requirements

• High School Diploma or equivalent.
• The successful applicant must have excellent communication skills and at least one-year experience working in an office setting.
• Must be able to obtain Act 33, Act 34 and FBI clearances.

Responsibilities

• Welcome patients and visitors in person or on the telephone
• Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Optimize patients’ satisfaction and provider time by scheduling appointments in person or by phone
• Keep patient appointments on schedule by notifying providers of patient’s arrival
• Ensure availability of treatment information by filing and retrieving patient records
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Answers multi-line telephone, document or transfer calls as needed
• Collect and balance co-pays daily
• Protect patient rights by maintaining confidentiality of medical, personal, and financial information
• Provide patient reminder calls
• Using electronic medical records
• Scanning and electronic filing
• Communicate directly with doctors, therapists, community officials, and other staff members

Benefits

• medical
• dental
• vision benefits
• 401(k) Retirement Plan with matching contributions
• paid vacation
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED