Patient Relations Specialist

Vanderbilt University Medical Center • Nashville, TN

6d

About The Position

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: Patient & Guest Services Job Summary: JOB SUMMARY Serves as a neutral intermediary between patients, families, guests, staff, and faculty by encouraging open communication and promoting fairness to enhance the patient experience and strengthen the organizational commitment to service excellence.

Requirements

• Customer Conflict Management (Novice): Shows flexibility and open-mindedness when priorities and goals change or when faced with conflicting points of view. Initiates actions and demonstrates leadership that address problems and different points of view. Escalates conflicts that cannot be resolved to a higher level. Accepts opposing views constructively and contributes to a positive work climate.
• Documentation & Writing Skills (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate documentation and writing skills in practical applications of moderate difficulty. Generally works under the direction of others while accomplishing assignments.
• Listening (Novice): Demonstrates the fundamental techniques of listening, including paying complete attention, avoiding interrupting speakers, seeking clarification when necessary, and acknowledging that the message has been received, if appropriate. Is sensitive to speakers and understands the need to interpret nonverbal signs, such as body language, and inflection. Makes an effort to fully clarify information. Avoids emotional responses and reactions.
• Relevant Work Experience Experience Level : 3 years
• Bachelor's

Responsibilities

• Receives and documents complaints and compliments.
• Engages relevant clinical or management staff to evaluate and respond.
• Facilitates timely response in an appropriate manner.
• Makes recommendations to improve processes or service opportunities.
• Contributes to the organization by actively participating in process improvement initiatives and shared decision making.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees