Patient Registration Representative - Bilingual Required

FAMILY HEALTH CENTERS • Omak, WA

1d

About The Position

PRIMARY ACCOUNTABILITY: Responsible for independently performing a wide range of complex and confidential front desk tasks to support the patient encounter. BILINGUAL REQUIRED

Requirements

• Requires basic organizational skills, typically to organize own work
• Job duties require the ability to work independently and as part of a team
• Job duties are typically performed in response to workflow or ongoing direction by supervisors or others
• Employees are able to effectively select from alternatives to situations encountered on the job
• Employees focus is primarily on their own work
• Duties require the compilation of information
• Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program
• Bilingual English/Spanish communication, written and verbal required
• Ability to prepare basic correspondence and simple reports using computer.
• Ability to create, send and manage email.
• Ability to use a multi-line phone system
• Ability to access web-based applications and other computer programs.
• Fully functional in use of the EPM program

Responsibilities

• Responsible for registering patients and scheduling patient visits
• Provide appointments to patients using scheduling guidelines
• Make pre-appointment calls.
• Accurately and legibly fill out all required forms; verify patient information (demographics, insurance, sliding fee) and update computer information at each patient visit.
• Collect and post payments on patient accounts into EPM
• Reconcile and close daily batch at end of business day
• Answers phone calls and handles incoming and outgoing faxes
• Obtains release of information requests
• Assist patients with information requests
• Ensures attendance and hours worked are accurately recorded in computerized timekeeping system
• Properly manages PTO hours
• Responsible for regular, predictable attendance and to work hours as scheduled, which may include evenings or weekends

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees