Patient Registration Representative - Bilingual

WakeMed Health & Hospitals•Zebulon, NC

5d•Onsite

About The Position

At WakeMed MyCare 365 in Zebulon, our Patient Registration Representatives are often the first smiling face a patient sees—and the person who sets the tone for the entire care experience. We’re looking for a Bilingual Patient Registration Representative who can provide exceptional service to both English‑ and Spanish‑speaking patients. You’ll help patients check in, schedule follow‑up appointments, and navigate their visit with confidence—all while ensuring accurate registration and financial information is captured. You play a key part in ensuring every patient has a smooth, positive experience from the moment they walk through the door. Your responsibilities will include but not limited to: Customer Service Deliver compassionate, inclusive care using the WakeWay behaviors. Welcome patients warmly, answer questions, and ensure consistent service across the WakeMed system. Registration & Scheduling Check patients in for appointments and confirm ID. Enter demographic data, obtain signatures, and assist with electronic check‑in. Schedule and reschedule appointments, transcribe physician orders, manage work queues and waitlists, and support MyChart access. Financial & Insurance Support Enter and verify insurance information. Confirm eligibility and coverage priority. Obtain authorizations, provide patient estimates, and collect copays and payments. Maintain an accurate cash drawer. Communication Use clear written and spoken communication across multiple platforms (phone, text, EMR messaging). Provide basic bilingual interpretation to support patient understanding and access to care. WakeWay to Excellence – How You Show Up As part of WakeMed, you’ll embody our core behaviors: Respect for People: Compassion, empathy, dignity, and appreciation for every individual. Teamwork: Collaboration, pride in your work, and support for your teammates. Commitment & Accountability: Safety first, integrity always, and striving for excellence. Communication: Clear, courteous, active listening that puts patients first. WakeWay 2 Excellence: Reducing waste, improving workflows, and supporting consistent, high‑quality care. Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE

Requirements

Flexibility in scheduling availability
High energy, enjoyment working in a fast-paced environment
Strong multi-tasking skills
Strong communication, organization, and technology skills
A passion for delivering extraordinary patient care in every interaction
High school diploma or equivalent – required
Bilingual fluency (written & spoken) – required

Nice To Haves

1 year of customer service experience – preferred

Responsibilities

Deliver compassionate, inclusive care using the WakeWay behaviors.
Welcome patients warmly, answer questions, and ensure consistent service across the WakeMed system.
Check patients in for appointments and confirm ID.
Enter demographic data, obtain signatures, and assist with electronic check‑in.
Schedule and reschedule appointments, transcribe physician orders, manage work queues and waitlists, and support MyChart access.
Enter and verify insurance information.
Confirm eligibility and coverage priority.
Obtain authorizations, provide patient estimates, and collect copays and payments.
Maintain an accurate cash drawer.
Use clear written and spoken communication across multiple platforms (phone, text, EMR messaging).
Provide basic bilingual interpretation to support patient understanding and access to care.