Patient Registration Representative
About The Position
At WakeMed Health & Hospitals, we believe in delivering care the WakeWay — with compassion, excellence, and a commitment to putting patients first. Our Patient Registration Representatives are often the first face our patients see, and they play a key role in creating a welcoming, efficient, and supportive experience. What You’ll Do: As a Patient Registration Representative at our MyCare 365 locations, you’ll be the friendly face that greets patients, checks them in for appointments, and helps coordinate follow-up care. You’ll also: Accurately register patients by entering demographic and insurance information Collect copays and point-of-service payments Schedule appointments and assist with follow-up coordination Provide exceptional customer service in a fast-paced, high-volume environment Serve as a liaison between patients, families, providers, and the care team Support centralized welcome desks and check-in areas across our MyCare 365 and physician practice locations WakeWay to Excellence – How You Show Up As part of WakeMed, you’ll embody our core behaviors: Respect for People: Compassion, empathy, dignity, and appreciation for every individual. Teamwork: Collaboration, pride in your work, and support for your teammates. Commitment & Accountability: Safety first, integrity always, and striving for excellence. Communication: Clear, courteous, active listening that puts patients first. WakeWay 2 Excellence: Reducing waste, improving workflows, and supporting
Requirements
- Availability to cover business hours, days, and holidays
- A passion for helping others and delivering top-tier service
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a busy clinical setting
- Comfort with computers and electronic health records (EHR)
- High school diploma or equivalent required
- 1 year of customer service or administrative experience preferred
Nice To Haves
- Previous experience in healthcare registration, scheduling, or customer service is a plus
- Healthcare or medical office experience is a bonus
Responsibilities
- Accurately register patients by entering demographic and insurance information
- Collect copays and point-of-service payments
- Schedule appointments and assist with follow-up coordination
- Provide exceptional customer service in a fast-paced, high-volume environment
- Serve as a liaison between patients, families, providers, and the care team
- Support centralized welcome desks and check-in areas across our MyCare 365 and physician practice locations
Benefits
- Opportunities for growth and development
- Competitive pay and comprehensive benefits
- A mission-driven team that truly cares about our community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
