Patient Registration Coordinator (Bilingual)

Community Dental Partners•Garland, TX

1d•Onsite

About The Position

The Patient Registration Coordinator is the first line of customer service for all patients and visitors entering our office. This role requires a happy, responsible individual who takes initiative and is a team player, setting a positive mood for patients. The coordinator has the opportunity to provide a wonderful patient experience and acts as a bridge between the front and back of the office, supporting patients, staff, and doctors in various ways. This position is ideal for someone who enjoys making connections with people.

Requirements

Dental Experience is Required
Customer Service Skills – must be able to provide excellent patient service to ensure their dental needs are being met
Multi-Tasker – ability to prioritize and address multiple demands concurrently
Communication – must be able to communicate effectively with the clinical team, patient, responsible parties, and other staff as necessary
Team Mindset – the ability to work within a team for the good of the patient
Positive Problem Solver – ability to think on your feet and find solutions to a variety of unique issues

Nice To Haves

High school diploma or GED preferred
Bilingual

Responsibilities

Greet patients upon arrival
Obtain insurance information, review it for accuracy, and route it to the appropriate staff member
Hand out paperwork to the patient according to their needs, handle routine questions, and review paperwork for accuracy when it is turned in
Change and update patient(s) status in the computer according to established guidelines
Verify insurance and frequencies when needed
Assist with attaching payments, sending claims, checking billable x-rays
Clean/maintain front office area/lobby
Perform other duties as assigned