Patient Operations Specialist (Remote)

Central Oregon Pediatric Associates•Bend, OR

8h•Remote

About The Position

At COPA, every patient experience starts with connection. The Remote Patient Operations Specialist serves as the welcoming voice and steady guide helping families access care through appointment scheduling and the MyHealth Portal. From a remote workspace, this role ensures every interaction is seamless, supportive, and secure. This position goes beyond scheduling—requiring precision in navigating systems, protecting patient privacy, and creating a smooth, family-friendly experience that reflects COPA’s commitment to compassionate pediatric care. Detail-oriented, tech-savvy professionals who are passionate about making a meaningful impact behind the scenes will thrive in this role.

Requirements

High School diploma or equivalent required
Three years of customer service experience required, clerical experience in clinical setting preferred. Intermediate and advanced phone, verbal and computer skills. Ability to work well under pressure with minimal supervision. Flexibility and willingness to handle a variety of tasks
Ability to handle the changing needs of the department and organization
Must be flexible and willing to work during the evenings, weekdays and weekends as needed by organization for coverage purposes
Epic EMR experience preferred. Proficient with Microsoft Office Suite
Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone or through use of other required technology. Sitting or standing for long periods of time. Frequent repetitive motion includes computer keyboard use, reaching with hands and arms, and walking. Occasional lifting and or moving up to 30 pounds and on rare occasion up to 50 pounds. Specific vision abilities required include viewing computer monitor for long periods of time, close vision, distance vision, color vision, peripheral vision, and depth perception
Must be able to wear appropriate personal protective equipment (PPE) as required
Must maintain a consistent and reliable home internet connection that meets the technical requirements necessary to perform the essential functions of this remote role. A minimum internet speed of 100 Mbps download and 10 Mbps upload is required to effectively support COPA systems, secure applications, and video communication
A professional, confidential, and quiet work environment must be maintained at all times to ensure patient privacy and high-quality service

Nice To Haves

Recognized certifications include: AHIMA - RHIT, AAPC - CPC, OHA - HCI Qualified or Certified Interpreter. (Not required for role.)
Bilingual in Spanish and English a plus

Responsibilities

Embrace the mission, vision, and values of Central Oregon Pediatric Associates (COPA)
Greeting and Welcoming Customers with exceptional customer service by phone
Registration information verification by phone
Listens to patient thoroughly while making them feel welcomed and without disrupting them while speaking
Fills in all required fields within EMR to ensure quality care
Clear communication with staff across all departments to ensure proper daily flow
Answering and transferring calls correctly
Creating encounters to clinical departments, providers, and other departments efficiently
Scheduling future and same day appointments correctly (repeating date, time & location correctly)
Insurance verification and knowledge of insurances
Maintaining Patient Portal/ My Health appointments and assisting to help create accounts for families
Audits accounts for accuracy
Relays appropriate appointment detail and financial information to patients prior to appointments
Exercises problem-solving and conflict resolution within provider schedules
Knowledge of HIPAA & rules for medical records regulations
May be asked to participate in the training program for all new hires
Performs other related work as directed by immediate supervisor