Patient Navigation Case Manager
About The Position
The Patient Navigation Case Manager delivers trauma-informed medical case management to medically complex and vulnerable guests residing at E Street Bridge Housing. This role serves as a direct service specialist within Miriam's Kitchen's Patient Navigation Program, which is a collaboration with Unity Health Care and the medical schools at Georgetown and George Washington Universities. The Case Manager navigates healthcare systems, coordinates appointments, assists with financial and insurance barriers, and supports guests in accessing the care they need. This position does not provide clinical care, make medical decisions, or supervise staff.
Requirements
- Minimum of 1 year of experience in services related to homelessness, mental health, public health, substance use, HIV/AIDS, or case management for vulnerable populations
- Associate's degree or completion of two years of college; in lieu of this requirement, a minimum of two years of experience in homeless services or social services provision
- Familiarity with Washington, D.C.'s homeless services and housing landscape
- Knowledge of and ability to connect with individuals experiencing mental health issues and/or substance use challenges
- Strong communication skills and appropriate professional boundaries
- Ability to work effectively in a fast-paced environment with diverse clients with varied backgrounds and lived experiences
- Proficiency with computers, databases, and case documentation systems
- Strong commitment to ending chronic homelessness in Washington, D.C.
Nice To Haves
- Specialized experience, certification, or training in relevant fields (e.g., mental health, substance use, public health, SOAR) strongly preferred
Responsibilities
- Provide one-on-one case management to medically complex guests at E Street Bridge Housing
- Use strength-based, patient-centered motivational interviewing techniques to build rapport and support health improvement
- Participate in the development and adjustment of individualized care plans that address medical and social barriers to care
- Coordinate and support volunteer health navigators in delivering care to guests
- Navigate healthcare systems on behalf of guests, including pharmacies, insurance agencies, and social service providers
- Assist guests with financial and insurance options, transportation solutions, translation services, and other barriers to accessing care
- Schedule appointments, provide reminders, arrange transportation, and accompany guests to medical appointments when needed
- Coordinate with medical providers, specialists, and community resources to ensure continuity of care
- Maintain accurate and up-to-date guest records in case management systems
- Document case notes, appointments, and follow-up actions in accordance with program standards
- Ensure scheduled actions such as reminders, screenings, and follow-ups are carried out and recorded
- Participate in weekly supervision and team meetings with the Patient Navigation Program Coordinator
- Attend all-staff meetings, training sessions, and organizational events as required
- Promote a positive and inclusive team culture through respectful collaboration with all team members
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
