MANAGER, PATIENT NAVIGATION SERVICES
About The Position
The Manager of Patient Navigation Services provides leadership and operational oversight for Patient Navigation programs within the Care Coordination department across all Callen-Lorde sites. This role is responsible for supervising Care Coordination Supervisors and Data Entry staff, ensuring program quality and compliance, overseeing grant-funded initiatives, and driving operational excellence. The Manager partners across departments to align workflows, strengthen referral networks, standardize service delivery, and enhance patient engagement. This is a key leadership role focused on improving access, coordination, and patient outcomes through strong program oversight and strategic collaboration.
Requirements
- Bachelor’s degree with a minimum of 5 years of experience in providing direct case management services.
- Experience supervising case management staff and performance-based grant contract monitoring required.
- Three years' work experience in a social service setting.
- Strong computer competency, including knowledge of Electronic Medical Records, Computerized Appointment/Billing Programs and Microsoft Office Programs.
Nice To Haves
- Ability to multitask in a stressful environment.
- Ability to work independently yet be team focused.
- Ability to remain calm, focused, and helpful under stress.
- Commitment to the mission of Callen-Lorde
Responsibilities
- Oversee day-to-day operations of Patient Navigation Services across all locations
- Supervise Care Coordination Supervisors and Data Entry staff, providing training, coaching, and performance management
- Monitor staff utilization and implement strategies to improve efficiency and service delivery
- Lead oversight of grant-funded Patient Navigation programs, ensuring compliance with funder and contractual requirements
- Serve as primary liaison with funders regarding deliverables, program goals, and reporting
- Collaborate with Grants Administration on renewals, closeouts, and contract submissions, co-lead site visits and support preparation for audits and reviews
- Conduct regular chart reviews and data audits within the EMR and external reporting databases (e.g., eSHARE, AIRS)
- Ensure documentation accuracy, completeness, and timeliness
- Monitor program metrics, identify trends, and implement quality improvement initiatives
- Ensure proactive in-reach and outreach to maximize patient enrollment and engagement
- Prepare annual program goals and objectives
- Collect and analyze monthly statistics
- Develop narrative and statistical reports as required
Benefits
- Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
