Patient Case Manager

AICA Orthopedics, P.C.

About The Position

Patient Case Manager Drive Case Success Through Systematic Execution AICA Orthopedics seeks a Personal Injury Case Manager to ensure optimal patient outcomes and case value through systematic execution of comprehensive case management protocols across our 21-location network. Core Responsibilities Case Documentation & Management Secure police reports within 72 hours and coverage limits within 60 days to maximize case value Execute company-approved checklists to collect comprehensive case information and prevent coverage gaps Track care plan compliance against AICA clinical pathways using dashboards to ensure maximum medical improvement Maintain accurate documentation meeting Georgia medical record requirements for audit protection Internal Stakeholder Coordination Conduct care reviews with Clinic Directors, Practice Managers, and Corporate Case Management teams Coordinate with Verification Department to determine patient financial responsibility and prevent billing issues Collaborate with Front Desk teams to collect payments prior to service delivery Provide case status reports and financial summaries to clinic leadership for decision-making Patient Care & External Relations Coordinate patient flow across your assigned clinic locations to minimize treatment delays and ensure completion Maintain professional relationships with attorney representatives and third-party stakeholders Facilitate patient financial discussions and payment arrangements to remove care barriers Ensure compliant communication with legal counsel while protecting patient privacy Success Metrics 95%+ completion of required case documentation checklist items 72-hour/60-day targets for police reports and coverage limits 85%+ treatment completion rates through systematic care coordination 100% compliance with training and regulatory certifications Required Qualifications 1-3 years Personal Injury case management experience with systematic case tracking Medical office experience preferred with insurance verification and patient coordination Microsoft Office/Excel proficiency for reporting and case tracking Strong organizational skills for managing multiple cases and deadlines Professional communication with internal teams, patients, and legal stakeholders Georgia Compliance Requirements Georgia healthcare compliance certification within 90 days HIPAA privacy training with annual recertification Professional ethics training for attorney communication boundaries Quarterly compliance assessments with corrective action as needed Technology & Systems NextGen EHR for patient records and case tracking Excel for dashboard analysis and reporting Case management platforms for systematic information organization Career Development & Benefits Growth opportunities: Senior Case Manager, Team Lead, Clinical Operations roles Professional development: Advanced certification support and healthcare training Comprehensive benefits: Medical, dental, vision, 401(k) match, professional development fund Mentorship program with experienced case management professionals Ready to drive case success through systematic execution? Join AICA and make a measurable impact on patient outcomes across Atlanta's premier orthopedic network!

Requirements

1-3 years Personal Injury case management experience with systematic case tracking
Medical office experience preferred with insurance verification and patient coordination
Microsoft Office/Excel proficiency for reporting and case tracking
Strong organizational skills for managing multiple cases and deadlines
Professional communication with internal teams, patients, and legal stakeholders
Georgia healthcare compliance certification within 90 days
HIPAA privacy training with annual recertification
Professional ethics training for attorney communication boundaries
Quarterly compliance assessments with corrective action as needed

Nice To Haves

Medical office experience preferred with insurance verification and patient coordination

Responsibilities

Secure police reports within 72 hours and coverage limits within 60 days to maximize case value
Execute company-approved checklists to collect comprehensive case information and prevent coverage gaps
Track care plan compliance against AICA clinical pathways using dashboards to ensure maximum medical improvement
Maintain accurate documentation meeting Georgia medical record requirements for audit protection
Conduct care reviews with Clinic Directors, Practice Managers, and Corporate Case Management teams
Coordinate with Verification Department to determine patient financial responsibility and prevent billing issues
Collaborate with Front Desk teams to collect payments prior to service delivery
Provide case status reports and financial summaries to clinic leadership for decision-making
Coordinate patient flow across your assigned clinic locations to minimize treatment delays and ensure completion
Maintain professional relationships with attorney representatives and third-party stakeholders
Facilitate patient financial discussions and payment arrangements to remove care barriers
Ensure compliant communication with legal counsel while protecting patient privacy