Patient Logistics Specialist / RN Critical Care Command Center Operations

Ardent Health Services•Tyler, TX

About The Position

Join our team as a rotating shift, full-time, Patient Logistics Specialist Registered Nurse (RN) in Tyler, TX. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: UT Health East Texas is comprised of 10 hospitals, more than 90 clinics, nearly 7,500 employees and over 1,000 licensed inpatient beds. We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service.

Requirements

High school diploma or equivalent
A Bachelor of Science in nursing is required.
5 years of acute care nursing required.
Knowledge and experience using the EPIC electronic health record.
Three years of related clinical experience in an acute care setting (ED or Critical Care Preferred).
Must be proficient in EMTALA.
BLS certification must be obtained within 14 days of hire or transfer into the role and prior to providing direct patient care.

Nice To Haves

2 years of Case Management experience preferred.
Master's degree
Additional education in healthcare administration or related field.
Previous experience in a healthcare setting, particularly in patient logistics or similar roles, is highly desirable.

Responsibilities

The Patient Flow Expeditor plays a pivotal role in improving patient access/flow and enhancing quality of care using clinical expertise, leadership, organizational awareness, and critical thinking skills.
The Expeditor's focus is the middle flow (i.e., between admission and actual discharge) of the care progression spectrum, focusing on resolving any delays in care and/or discharge barriers.
This person will focus on actions that are patient-specific to improve patient experience and flow.
Additionally, the Expeditor will work closely with Operations leadership to prioritize work for the day
The Expeditor is expected to utilize real-time and predictive information; he or she will monitor, triage, and address alerts and delays (ex, patient itineraries, care progression barriers).
The position will investigate throughput barriers and delays using the electronic medical record and/or contacting the appropriate parties and determine the appropriate action for resolution.
Once a resolution path is decided, the Expeditor will communicate/work in partnership with the local care team to support resolution.