PATIENT LIAISON - Ortho

Carilion Clinic•Roanoke, VA

2d•Onsite

About The Position

The Clinical Patient Liaison facilitates a positive hospital experience for patients and families by serving as a liaison with hospital staff to foster open communication and a positive relationship between patients and their families. Emphasizes and promotes a professional atmosphere on unit along with excellence in patient care. Abates potential problem situations. Performs additional functions related to operations to meet specific needs of the department. Serves as a resource person for patient, utilizing effective communication, courtesy, confidentiality and professionalism in all interactions. As part of the health care team, performs basic clerical and technical clinical services relating to the care, cleanliness, safety and comfort for patients of all ages. Provides quality service through a team oriented, collaborative approach to patient care. The Clinical Patient Liaison Delivers basic nursing care and assist patients with daily living activities. Transports patients, specimens, and equipment within the facility. Documents and reports patient observations to licensed staff. Supports unit scheduling, supply management, and equipment processing. Maintains cleanliness and regulatory compliance in patient and staff areas. Manages admissions, discharges, and patient flow using hospital systems. Welcomes and assists patients and visitors, supports registration. Responds to patient/family concerns and crisis situations with empathy and professionalism. Advocates for patient rights and assist with educational initiatives. Answer phones and provide general administrative support. Participates in audits, chart reviews, and performance improvement activities. Demonstrate knowledge of patient care across the lifespan and adhere to safety protocols.

Requirements

Education: High School diploma or equivalent education required.
Experience: 2 years customer services industry experience with demonstrated excellent interpersonal skills.
Life Support: Must successfully complete AHA BLS-HCP within 6 months of hire.
Must be customer driven, have strong grammar, spelling and punctuation skills, knowledge of medical terminology, knowledge of office procedures and equipment, proficiency in computer data entry/keyboarding, ability to use electronic medical records and good organizational, communication, teamwork and interpersonal skills.

Responsibilities

Facilitates a positive hospital experience for patients and families by serving as a liaison with hospital staff
Fosters open communication and a positive relationship between patients and their families
Emphasizes and promotes a professional atmosphere on unit along with excellence in patient care
Abates potential problem situations
Performs additional functions related to operations to meet specific needs of the department
Serves as a resource person for patient, utilizing effective communication, courtesy, confidentiality and professionalism in all interactions
Performs basic clerical and technical clinical services relating to the care, cleanliness, safety and comfort for patients of all ages
Delivers basic nursing care and assist patients with daily living activities
Transports patients, specimens, and equipment within the facility
Documents and reports patient observations to licensed staff
Supports unit scheduling, supply management, and equipment processing
Maintains cleanliness and regulatory compliance in patient and staff areas
Manages admissions, discharges, and patient flow using hospital systems
Welcomes and assists patients and visitors, supports registration
Responds to patient/family concerns and crisis situations with empathy and professionalism
Advocates for patient rights and assist with educational initiatives
Answer phones and provide general administrative support
Participates in audits, chart reviews, and performance improvement activities
Demonstrates knowledge of patient care across the lifespan and adhere to safety protocols