Patient Liaison

Prenuvo•Philadelphia, PA

1d•$20 - $25•Onsite

About The Position

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again". We are looking for a Patient Liaison to join our incredible team at our clinic in the Greater Philadelphia, PA area. As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail. Our clinics are open up to seven (7) days a week, and the role may require a flexible schedule, including weekdays, weeknights, and weekends. As this is an on-site position, candidates must also be available to cover shifts within a 45-minute notice, when needed. Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

Requirements

Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
Phlebotomy: 1+ years of experience required
Initiative: A self-starter who takes ownership of their training and development.
Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.
Exceptional interpersonal and communication skills.
Attention to detail and a commitment to high standards of excellence.
Strong organizational skills and the ability to adapt to change.
Problem-solving and decision-making abilities.
Passion for patient care and creating memorable experiences.
Emotional intelligence to manage emotions effectively and foster teamwork.

Nice To Haves

Previous experience in healthcare, hospitality, or MedSpa.
Proven experience as a Receptionist, Front Office Representative, or similar role.

Responsibilities

Patient Check-In, Registration, and Check Out
Welcome patients and visitors, ensuring a warm and professional first impression.
Verify patient identity, and required documentation.
Assist patients with completing registration and intake forms as needed.
Manage scheduling, cancellations, and rescheduling of appointments.
Educate patients on post-scan expectations.
Communication and Coordination
Serve as a liaison between patients, providers, technologists, and clinical staff.
Ensure the front desk area is organized, stocked, and operates efficiently.
Customer Service Excellence
Address patient concerns or complaints with empathy and professionalism.
Encourage patient feedback and foster a positive clinical experience.
Patient Preparation for MRI Scans
Escort patients to changing rooms and explain pre-scan protocols.
Assist patients with positioning for comfort and safety during scans.
Screen for contraindications and verify compliance with safety protocols.
Support MRI Technologists
Prepare the MRI suite with necessary supplies and clean equipment after use.
Communicate any patient-specific concerns or needs to the technologist.
Assist in maintaining an efficient workflow to minimize patient wait times.
Equipment and Environment Maintenance
Report any technical issues or maintenance needs to appropriate personnel.
Keep patient areas tidy and well-stocked with necessary materials.

Benefits

An avenue to make a positive impact on people's lives and their health
We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable!
Retirement made easy! We offer a 401(k) plan to our US employees to help you save for the future, with company contributions to support your financial goals. Plan for tomorrow while you grow with us today!
We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
The hourly wage for this role ranges from $20-$25 in local currency, depending upon experience
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.